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Kestrel Customer Charter

Our Customer Charter sets out the minimum expectations that we, as a business, endeavour to achieve when building relations with our customers and suppliers. 


  • We have a customer focused approach and a clear commitment to being and offering the very best - in products and service.
  • Our committed and knowledgeable Customer Services Team will deal with all correspondence in a polite & respectful manner.
  • We will aim to respond to all enquiries within 48 hours.
  • All our customers are provided with set delivery days, where we aim to supply stock products within agreed timescale.
  • Our specialised fleet of vehicles along with fully trained drivers, provides a dedicated service which meets customers’ needs within the UK.
  • Our estimating team who have over 20 years’ experience, will do their best to turnaround enquiries under 7 days and 99.5% accuracy on drawings or pricing bill of quantities.
  • All at Kestrel-BCE are committed to the care of the environment and the prevention of pollution.
  • The organisation seeks to minimise waste, promote recycling, reduce energy consumption, reduce harmful emissions and, where possible, to work with suppliers who themselves have sound environmental policies.
  • We produce all products to ISO9001 quality and within an environmental management system which satisfies the requirements of BS EN ISO 14001:2004.  We are independently certified to BES 6001
  • We are confident in our products allowing us to offer the guarantees below:



Think Customer. Everyone. Every Day



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