Experience wins the day for Kestrel customer service manager
The new customer service manager at Kestrel is a familiar face – or at least voice – to the fascia and soffit brand’s distributors and installers.
Lea-Anne Harris has worked with Kestrel for six years – four of those being on the customer services team – and she admits the new role is her dream job.
“I’ve worked in dispatches at Kestrel and before that I was in the care sector, so customer service brings in both sides of my skills and experience,” Lea-Anne said.
“We are fortunate to have an experienced customer service team. A big part of my role is simply supporting them to deliver a great service.”
One of Lea-Anne’s first jobs will be recruiting another member of staff to join the six-strong team.
“We want to make sure that there is enough capacity for us to give customers the time and information they need, and recruiting and training the right person will be key to that,” she added.
Kestrel sales and marketing director Owen Thorogood welcomed Lea-Anne to her new position.
“Lea-Anne’s experience in operations and customer service gives her a real breadth of knowledge in the business that will be a real asset in her new role,” he said.
“With an experienced team already in place, I’m sure Lea-Anne’s appointment will help Kestrel’s customer service build from strength to strength.”