Kestrel centralises estimating service to benefit customers

Kestrel centralises estimating service to benefit customers

UPVC building products manufacturer Kestrel is moving its estimating and specification service to its Scunthorpe base.

The move will see the estimating team, which previously worked from an office in Kent, relocate to the same site as its manufacturing, distribution and customer service departments.

Simon Reynolds, the sales and marketing director of Kestrel said:

“Moving our customer service, manufacturing and warehousing teams to one site helped us to achieve a better service to customers and record OTIF (on time in full rates) with deliveries. "Bringing our highly experienced estimating department to the same location will further improve communication between the teams and, most importantly our service to customers.”

Shane Torn, head of the estimating service, has welcomed Mark Wright back into his team, which also includes fellow estimator Daniel Chapman.

The estimating department, which has 20 years experience working on everything from a small extension through to a large, multi-phase site, has an average turnaround time of just two or three days and boasts 99.5 per cent accuracy.

The service enables Kestrel customers to submit plans or drawings, either electronically or as hardcopies through the post. The estimating team then uses in-house software and quantification techniques to convert the plans into labour and material cost estimates.

Kestrel made the decision to bring manufacturing and warehousing to the same site in Scunthorpe in 2013. The move was followed by an investment in its tooling and fleet and an increased focus on training across the brand. The investment seems to have paid off with Kestrel recently achieving its highest ever OTIF rate of 99.8 per cent.

Along with order fulfillment, Kestrel has traditionally focused on quality: The brand holds the BES6001 standard for responsible sourcing, has Kitemark KM 606759 and meets the ISO9001 and ISO14001 quality standards.

For more information speak to one of our estimating team on