Kestrel expands customer service department

When Kestrel decided to expand its customer service team, it created an opportunity for one of its younger members of staff.

The Kestrel customer service department has welcomed Demi Watkins Toyne to its team.

Demi, who previously worked in warehouse administration for Kestrel, joined the company after leaving after leaving North Lindsay College of Further Education near the company’s Scunthorpe headquarters.

Kestrel sales and marketing director Simon Reynolds said: “This is a young person in her very first company and she is already displaying an enthusiastic and focused approach to her new role.

“It’s important for us as a company to be able to offer opportunities and progression to motivated staff.

 “Customer service is a key strength for our company and I know that Demi will be a great addition to what is already an excellent team.”

 Demi, who is also a keen street dancer, said: "This is an exciting new role for me and offers me with an opportunity to progress within the company.

 “I’ve joined a great team and it’s rewarding to know at the end of the day that you’ve made a customer’s working day a little bit easier.”

The latest addition is part of Kestrel’s continued commitment to customer service. Earlier this year they took on experienced customer service manager Patsy Payling to head up the team.

Having worked in customer services for two decades, Patsy oversaw the relocation of customer services to the Scunthorpe headquarters.

The move was part of a larger plan by the roofline manufacturer to bring its factory, administration and warehousing to one site.

While seen as a challenging move at the time, it has helped Kestrel consistently achieve an on time and in full (OTIF) rate of 99 per cent since March 2014.