Kestrel technical product guides boost customer service
Kestrel's technical support team is reporting a decrease in telephone enquiries as customers access its documentation online.
The leading UPVC fascia, cladding, soffits and window line products manufacturer has created a wide range of product guides, all of which are available for instant download from the company website.
Kestrel technical manager Kevin Everett said: “As soon as anything changes we update every piece of documentation connected with that product. We don’t update our guides periodically, they are updated immediately and that means that the technical information available online is always up to date.”
Kevin, who will have worked with Kestrel for 25 years in February, added: “Our aim is to provide the best documentation around. When we get a telephone enquiry we can direct the client online and they can view the documents and discuss them with us immediately, it’s made a difference to the speed in which we can help our customers and give them the information they need to get on with their work.”
The technical support documents are all stored in one section of the Kestrel website, making it as easy as possible for architects, distributors and installers to get the information they need, when they need it.
Kestrel sales and marketing director Simon Reynolds said: “The technical department works hard to ensure that all our product information is bang up to date. With approaching 500,000 hits on the website each year, we know that the online guides are very much appreciated by our customers and make their working lives that little bit easier. Along with the Kestrel Registered Installer scheme, this is another way that we are working to help boost standards in the roofline industry.”
To access the Kestrel technical support documents go to:http://www.kbp.co.uk/support-literature