A partnership approach between UPVC cladding manufacturer Kestrel and a distributor has helped a care home build in Lincolnshire fly along.

When SIG Roofline’s customer Castle Oak needed plastic cladding for a three storey, 60-bed care home building project, it opted for Kestrel textured UPVC, featheredge Kavex.

Mark Benbow key accounts manager for SIG Roofline in South Wales, Gloucester and Avon said: “We introduced the Kavex UPVC, featheredge, cladding board to this project because I knew it would work with this build and that we could rely on great support.

“I’m based in South Wales and the South West, while this project was in the North-East, so I would need to rely on our suppliers to give us backup in terms of samples, deliveries and on-site support.”

David Wright, who is the Kestrel regional manager for the North East, personally ensured that Castle Oak received the support, samples and information about the product they needed – all done in less than 24 hours.

He explained: “I took some samples of Kavex around to the Castle Oak construction manager on the day that SIG contacted us and spent a little time explaining a bit about the product and how it is fitted.

“I also spoke to the Kestrel planning department to query stock levels and discovered that the machine that manufactures the 270mm, textured UPVC, featheredge cladding was due for some routine maintenance the next day.

“We arranged for extra product to be manufactured that evening, which meant that when the order came in, we had the cladding ready to go.”

Simon Reynolds, sales and marketing director of the Kestrel brand, said: “It gives me great personal satisfaction when a member of our sales team works so well with our supplier’s sales staff.

“This is especially pleasing when you consider these two haven’t met in person.”